Here is a detailed list of charges

NO CALL OUT CHARGE* & NO FIX - NO FEE

THESE PRICES ARE FROM THE TIME I WALK THROUGH YOUR DOOR AND NOT FROM THE TIME I LEAVE THE OFFICE
*EXCEPT WHEN YOU LIVE 10 OR MORE MILES FROM TORQUAY

COMPUTER BUGS AND PROBLEMS

If you need any of the following the charges are £20 for the first hour and if it takes longer than the hour just add an extra £10 no matter how much longer it takes. So the maximum price you pay is £30 and the time starts from the moment I enter your house. I can't be any fairer than that.

• Virus removal
• Spyware removal
• PC health checks
• General bugs relating to software conflicts

If you bring your PC here the price is £15 for the first hour.

WINDOWS INSTALLATION AND RE-INSTALLATION

You have Three options and it must be done at my office:

OPTION ONE - £25

1. Installation of windows
2. Install drivers for the hardware inside the PC

OPTION TWO - £35

1. Installation of windows.
2. Installation of all windows drivers needed.*
3. Download and install all the windows updates (45Mb+ in almost all cases).
4. Install Virus Checker, update virus list and then run a full check.
5. Install Spyware program and update.
6. Install software to prevent almost all spyware
7. Set up scheduling of virus checker and spyware updates

OPTION THREE - £45

This option includes all of the following (My office first, then at your house):

1. Back up all files and information from your working hard drive before format.
2. Installation of windows.
3. Installation of all drivers needed.*
4. Download and install all the windows updates (45Mb+ in almost all cases).
5. Install Virus Checker, update virus list and then run a full check.
6. Install Spyware program and update.
7. Install software to prevent almost all spyware
8. Set up scheduling of virus checker and spyware updates.
9. Install saved files backed up before the format
10. Install emails, accounts, favorites etc backed up before the format
11. You will receive a CD containing all the back up files
12. Install all your programmes again (You will need the CD's for us to this this)

INTERNET CONNECTION HELP

If you need any of the following the charges are £20 for the first hour and if it takes longer than the hour just add an extra £20 no matter how much longer it takes. So the maximum price you pay is £40 and the time starts from the moment I enter your house.

• Broadband help
• Dial-Up help

NETWORKING HELP

If you require the following the charges are £25 for the first hour and £10 per hour thereafter.

• Wireless router help
• Networking help

TRAINING COSTS

This is a two hour lesson and the price is £35 for the two hour lesson from my office or £40 from your home. Please add an extra £10 if you require this after 6pm or weekends.

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